Shipping Policy
Last updated: 21 October 2026
1. Where we ship
We ship to more than 40 countries. Some destinations restrict or prohibit the import of nicotine products. Before you pay, tell us your country and we will confirm whether shipping is possible and what the estimated cost is. Orders to restricted destinations are cancelled and fully refunded.
2. Dispatch time
Orders confirmed before 15:00 local time are dispatched within 48 hours, Monday to Saturday. Orders placed on public holidays are dispatched on the next working day.
3. Delivery estimates
- Express (DHL / FedEx / UPS) — 3 to 7 business days after dispatch.
- Standard tracked post — 7 to 14 business days after dispatch.
- Remote areas — allow an additional 3 to 5 business days.
These are courier estimates, not guarantees. Weather, customs inspections and local delivery disruptions can extend them.
4. Tracking
Every parcel ships with a tracking number, issued by message as soon as the courier scans the parcel. If tracking has not updated for more than seven days, contact us and we will open an enquiry with the carrier.
5. Packaging
Orders are packed in plain outer boxes with a neutral sender name. No product names or brand marks appear on the outside. Invoices are issued digitally.
6. Duties, taxes and customs
Any import duty, VAT or handling fee charged by your customs authority is payable by you. We declare parcels accurately and cannot mark them as gifts or under-declare value. If a parcel is held, you are responsible for responding to customs requests within their deadline.
7. Seizure and loss
- Seized by customs — where the destination restricts nicotine imports, we cannot replace or refund the parcel. We tell you before payment if this risk applies.
- Lost in transit — confirmed losses are replaced or refunded in full.
- Marked delivered but not received — we open a carrier investigation and, if it cannot be resolved, reship once at 50% of product cost.
8. Wrong address
Please check the address you send us. Parcels returned because of an incorrect or incomplete address can be reshipped at your cost.
9. Contact
Shipping questions: [email protected].
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