Privacy Policy

Last updated: 21 October 2026

This policy explains what personal information Mk Vape ("we", "us") collects when you visit this website or contact us to place an order, why we collect it, and what you can ask us to do with it.

1. Information we collect

• Information you give us — name, delivery address, phone number, email address, and the contents of your messages when you contact us on LINE or email.
• Order information — products, quantities, order value, shipping method and tracking number.
• Technical information — IP address, browser type, device type, pages visited and referring URL, collected by our web server and analytics.
• Age verification — the fact that you confirmed you are 21 or older. This confirmation is stored in your browser, not on our server.

2. Why we use it

• To answer enquiries and prepare quotations.
• To pack, ship and track your order, and to handle replacements or refunds.
• To verify that customers meet the minimum legal age for nicotine products.
• To comply with tax, customs and record-keeping obligations.
• To detect fraud, abuse and attempts to place orders on behalf of minors.
• To improve the website and understand which products people look for.

3. What we never do

We do not sell, rent or trade your personal information. We do not send marketing messages to a number or address that has not contacted us first, and you can ask us to stop at any time.

4. Who we share it with

Only where necessary to fulfil your order: the courier or postal service carrying your parcel, the payment provider you choose to pay with, and our hosting and email providers. We may also disclose information where we are legally required to do so, or to protect our legal rights.

5. How long we keep it

Order and shipping records are kept for as long as required by applicable tax and customs law, typically six years. Chat conversations are kept for up to 24 months. Server logs are kept for 90 days.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict or export the personal data we hold about you, and to object to certain processing. To exercise any of these rights, email [email protected]. We respond within 30 days.

7. Cookies and local storage

We use a single local-storage entry to remember that you confirmed your age, so we do not ask on every page. We may use privacy-friendly analytics to count visits. We do not use advertising cookies to build profiles of individual visitors.

8. Security

This site is served over HTTPS. Access to order records is restricted to staff who need it. No system is perfectly secure, but we take reasonable technical and organisational measures to protect your data.

9. Children

This website is not intended for anyone under 21. We do not knowingly collect information from minors. If you believe a minor has provided us with personal data, contact us and we will delete it.

10. Changes and contact

We may update this policy from time to time; the date at the top shows the latest revision. Questions about privacy can be sent to [email protected].

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